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Policy Book
Originator
Anonymous

Last Revised
10/09/2005

APPENDICES TO POLICY BOOK


APPENDIX A
UNIVERSITY MISSION STATEMENTS

Central Connecticut State University

Mission Statement


Central Connecticut State University is a community of learners dedicated to teaching and to scholarship. We encourage the development and application of knowledge and ideas through research and outreach activities. We prepare students to be thoughtful, responsible and successful citizens.
Fulfilling the Mission

Central Connecticut State University is, above all else, about teaching students at the baccalaureate, master and doctoral levels consistent with our historical mission. Our research endeavors improve us as teachers and expose our students to methods of inquiry. The public service expected of all members of our community benefits our society—local and global—and builds our sense of citizenship.

We value the development of knowledge and its application in an environment of intellectual integrity and open discourse. We expect that members of the university will engage in activities ranging from basic research and the creation of original works, to helping individuals and organizations achieve success in purely practical endeavors. All these activities enrich our community of learners.

As a public university, we receive support from the state of Connecticut. We have two designated Centers of Excellence and many nationally accredited programs. We take very seriously our commitment to provide access to higher education for all citizens in this State who can benefit from our offerings. Our high expectations for ourselves contribute to the fine quality and continuous improvement of our undergraduate and graduate programs. We believe that quality and access are compatible and simultaneously achievable; our objective is to provide the support needed for our students to reach their full potential.

We also believe that higher education should promote the personal and social growth of our students, as well as their intellectual achievement and professional competence. We provide various opportunities for students to engage in activities or to join organizations and clubs where they develop leadership and other social skills. We foster a welcoming environment in which all members of our diverse community receive encouragement, feel safe, and acquire self-confidence.
Vision Statement

Central Connecticut State University aspires to:

· be the premier public comprehensive university in Connecticut, with teaching as its primary focus, enhanced by the dynamic scholarship of its faculty;
· be highly regarded by its many constituents;
· be a significant resource contributing to the cultural and economic development of Connecticut;
· be global in its perspective and outreach; and
· be widely respected as a university dedicated to innovative, activity-based, life-long, and
learner-centered higher education.



EASTERN CONNECTICUT STATE UNIVERSITY

Mission Statement

Eastern Connecticut State University is the state's public liberal arts university. As a predominantly undergraduate institution, Eastern develops outstanding students who integrate learning with expertise in their chosen fields of study for both civic and career success in a highly technological and rapidly changing world.

Eastern offers a wide range of undergraduate majors in the arts and sciences and professional studies, and selected graduate programs, encompassing interdisciplinary and integrated approaches to teaching and learning. The Eastern experience affords students the opportunity to acquire knowledge, values and skills necessary to pursue meaningful careers and advanced study, become productive members of their communities, and embrace lifelong learning. The University strives to be a model community of learners of different ages from diverse cultural, racial and social backgrounds.

Fulfilling the Mission

To accomplish its mission, Eastern offers a distinctive undergraduate educational experience that combines a strong academic program, a student-centered learning environment and an enriching campus life.

THE ACADEMIC PROGRAM. Eastern's academic program provides students with a strong foundation in the liberal arts and a solid knowledge of an academic discipline or preparation in a profession. Students are encouraged to make connections across the curriculum and to achieve an effective balance between individual and collaborative effort. Modern technologies are incorporated in teaching, learning, and research activities.

New students make an effective transition to the university community by participating in a first year program. This program encourages academic excellence, creativity, student involvement and self-understanding and fosters a commitment to diversity and civility.

The General Education curriculum introduces students to different modes of inquiry within the arts, humanities, and natural and social sciences. This curriculum is distinctive in its emphasis on interdisciplinary approaches to inquiry and analysis, aesthetic awareness, and the understanding of many cultures. Students learn to think imaginatively, examine their beliefs and develop essential skills in technologies, communication, and in qualitative and quantitative analysis.

Academic majors offer experiential learning opportunities that encourage independent thought and decision-making and prepare students for a career, a profession, or advanced study. Both traditional majors and interdisciplinary majors are available.

STUDENT-CENTERED LEARNING ENVIRONMENT. Learning takes place in a challenging student-centered environment that rests on a century long tradition of teaching excellence, intellectual integrity, and social responsibility. Faculty members, whose first priority is excellence in teaching, are committed to working closely with students as instructors, academic advisers, and mentors. Faculty research, creative and scholarly activities and public service also enhance student learning. Further, faculty and staff continually engage in educational and program assessment in order to improve student learning and university services.

ENRICHING CAMPUS LIFE. Students participate in a wide range of co-curricular activities, university-wide intellectual and cultural events, service-learning projects, and community service that contribute to the development of the whole person. The campus community upholds the highest ethical standards and promotes debate in a civil manner.

The University is committed to the advancement of the region and the state by offering off-campus instruction, professional development and service programs, including distance-learning options. It also serves as an important resource for meeting social and cultural needs of the local and regional communities.


SOUTHERN CONNECTICUT STATE UNIVERSITY
Mission Statement


The Mission:

The mission of SCSU is to enhance its position as the preeminent comprehensive metropolitan public university of the State of Connecticut. As a learning community grounded in the values of liberal education, SCSU is committed to students distinguished by their intellectual competencies, their skills for flexible adaptation to global change, and by their habits of cultural enrichment for life-long inquiry. As the lead institution for advanced study in the CSU system, SCSU is committed to the professional preparation of graduate learners for success in their careers and in service to their communities, including applied doctoral degree programs consistent with its historical mission. As an academic environment, SCSU is committed to innovative teaching strategies and to scholarship and creative activity that produces knowledge, refreshes faculty expertise and amplifies teaching effectiveness.

To fulfill this mission:

WESTERN CONNECTICUT STATE UNIVERSITY

Mission Statement

Western Connecticut State University serves as an accessible, responsive and creative intellectual resource for the people and institutions of Connecticut. We strive to meet the education needs of a diversified student body through instruction, scholarship and public service. Western aspires to be a public university of choice for programs of excellence in the liberal arts and the professions by providing full-time and part-time students with the necessary background to be successful in their chosen careers and to be productive members of society. It accomplishes this by emphasizing:

· A strong liberal arts foundation
· Strong skills in communication, problem solving, and critical thinking
· Opportunities for experiential, cooperative, and internship experiences
· A strong background in information technologies
· Interdisciplinary programs
· A strong sense of commitment to public service
· A personalized learning environment

Our mission as a public comprehensive University is given life through the principles and values which guide us.
FULFILLING THE MISSION

Principles
· Empowering students to attain the highest standards of academic achievement, public and professional services, personal development, and ethical conduct is our fundamental responsibility.
· Facilitating learning is our primary function, and it requires that our faculty be active scholars who have a lasting interest in enhancing instruction and that our curriculum be dynamic and include advanced instructional technologies.
· Preparing students for enlightened and productive participation in a global society is our obligation and is best fulfilled by developing the best possible academic programs and learning experiences.
· Promoting a rich and diverse cultural environment that allows freedom of expression within a spirit of civility and mutual respect.
· Strengthening our partnership with the people and institutions of Connecticut is a benefit to both the University and the state, and endows our teaching and scholarship with a special vitality and dedication.

Values
· Quality in all that we do, and a commitment to continuous improvement.
· Integrity in the process of teaching and learning.
· Respect for the dignity and rights of each member of our University community.

APPENDIX A1
UNIVERSITY ROLE AND SCOPE STATEMENTS

Central Connecticut State University


Role and Scope Statement

Central Connecticut State University is a public institution offering bachelor's and master's degrees, and sixth-year certificates. Located near the geographic center of the state, CCSU draws its students from virtually every town in Connecticut. While its primary role is to provide collegiate education to the citizenry of Connecticut, a culturally diverse student body is attracted from more than a dozen states and 35 foreign nations. To serve them, we offer a broad array of programs in the arts and sciences, business, education, technology and other professional fields, at the undergraduate and graduate levels.

We are committed to extending the boundaries of knowledge and its applications, and to providing support through our many outreach programs to businesses, agencies and service organizations in our region and state. For 150 years, CCSU has been a vital part of its community. We make valuable contributions to the quality of life in Connecticut through our programs and activities, and through the individual and collective efforts of our students, graduates, faculty and staff.

The University was founded in 1849 by the legislature of Connecticut to provide teachers for Connecticut's schools. Today, CCSU is very proud of its continuing tradition of graduating fine teachers. We also offer other excellent professional programs as well as programs in the arts and sciences. Common to all is a firm grounding in the liberal arts, natural sciences, and technology, the mainstays of modern baccalaureate education.

We offer post-baccalaureate programs, thus fulfilling our citizens' needs for advanced learning, professional growth, and continuing education and skill development. Throughout its history, Central Connecticut State University has been a place for students to achieve pragmatic ends. For example, our cooperative education program, the largest in Connecticut, integrates classroom learning with experiential learning in paid positions which provide students with an opportunity to apply their skills in the "real world." Our students want the information they need to be personally and professionally competent, the skills to be successful, and broad knowledge about the world. Our curricula are designed to help them achieve those ends and many of our programs are validated by external bodies through accreditation.

The Division of Student Affairs supports the academic mission of the university by preparing students to be vital citizens of their community. This is accomplished through involvement in various volunteer opportunities on and off campus. Student-formed and supported clubs and organizations, as well as community service projects, sustain the development of effective citizenship.

CCSU is designated as a center of excellence in international education. The George R. Muirhead Center for International Education offers many opportunities for study and experience abroad. We attempt to infuse all of our programs with an international perspective—a sense that very little about today's world can be understood in a narrow, provincial context. The global realities affect everything we do and modern phenomena can only be understood in that context.

Central Connecticut State University fulfills a valuable and unique role in Connecticut Higher Education. In the following sections, we describe some of the activities we are undertaking in the areas of Instruction, Research and Scholarship, and Public Service and Outreach; activities that define and distinguish our university.

Instruction

Central Connecticut State University prepares citizens for effective lives and successful careers by offering quality programs built upon a tradition of teaching excellence, and by engaging them in real-life experiences through internships, cooperative education placements, and community-building activities. Our students are taught by full- and part-time faculty members, dedicated to the teaching mission of the University.

The student body and, increasingly, the faculty at CCSU are, like Connecticut's citizenry, quite diverse in many respects. In addition to our many traditional first-year students, we enroll a large number of transfer students and part-time students, in both cases among the highest proportions and numbers in the state. We are dedicated to meeting the immediate and lifelong needs of our students. Thus, our programs and services are many, varied, and flexible, reflecting the role of a major comprehensive university. A number of recently added programs typify the new approach to curriculum at CCSU and are illustrative of our future direction.

· A Hospitality and Tourism program guided by faculty from the Business School and the School of Arts and Sciences responds to one of Connecticut's major economic development clusters, combining classroom and practical experience to prepare graduates for careers in one of the world's fastest growing industries.
· Information Design, an interdisciplinary program, offers professional education in the expanding areas of graphic design, web site design, multimedia design and digital imaging.
· The Master of Science degree in Criminal Justice blends theory and practice within a dynamic interdisciplinary framework. Upon completion of the required sequence of core courses students design an area of specialization with the assistance of an advisor which reflects their interest area in either administration and management, program planning and evaluation, policy development, or understanding and changing criminal behavior. As a capstone experience, students without work experience in criminal justice are encouraged to participate in the internship program, whereas those already working in the field, design and execute an original research study.
· The Master's Program in Marriage and Family Therapy is designed to provide students with a solid theoretical background as a foundation for intensive clinical training in systemic approaches to human problems. It responds to our state's need for qualified therapists.

We constantly embrace new teaching methodologies. We are discovering and developing strategies that actively involve students in the learning process and provide intrinsic rewards for learning. We are committed to providing technology that enables students and their professors to gather, organize and communicate information more effectively. Thus, we prepare students for entry into the marketplace along with a foundation for lifelong learning.

Research & Scholarship

At CCSU, scholarship is broadly defined and includes both basic and applied research, as well as other activities that allow faculty to continue developing knowledge and skills that enhance teaching and learning, and benefit society at large. Faculty and students work collaboratively as they move from experimental concept to proposal, to grant application, to data collection, analysis and presentation; and, finally, to publication. These efforts also frequently include the design and creation of materials and tools that are used in the classroom to enhance students' comprehension of subject matter. Thus, student-centered research and related activities serve our students' educational needs by providing them with improved learning materials as well as real, practical research training.

The impact of these enhanced educational experiences on our students is overwhelmingly positive and profound. For instance, our research students quickly develop a sense of purpose and of belonging to CCSU. This promotes retention and serves to build interactive learning communities well beyond the physical confines of the classroom and even the greater campus environment. These educational opportunities are critical in demonstrating our students' capabilities, as graduate program admissions committees see evidence of our students' research abilities as indicators of success in graduate programs.

Public Service and Outreach

Central Connecticut State University has, from its inception, been an integral part of its city, region and state. We serve our many constituencies primarily through the provision of opportunities for higher education, but we also fulfill our role in other ways. Our outreach functions include:

· The Center for Social Research performs applied social research for municipalities, businesses, non-profit and community organizations within the central Connecticut region. The center offers students and faculty the opportunity to apply their academic experience to real-world environments through cooperative ventures with governmental and other public-interest institutions. The Center also houses the Social Sciences Computing Laboratory.
· The Copernican Planetarium and Observatory includes a full-function, optical planetarium which is used for classes and programs for the community. The observatory, located on the roof of Copernicus Hall, supports student research in astronomical photography and observation using a modern 16-inch Casegrain reflector and other telescopes.
· The Office of Pre-collegiate and Access Services extends the university's public service and outreach mission by providing early awareness and preparation programs for talented secondary students who might otherwise not reach their academic potential. Such access and outreach efforts are facilitated through the Connecticut Collegiate Awareness and Preparation (CONNCAP) program, Upward Bound, and the state's oldest continuously operating pre-admission summer program--the Educational Opportunity Program.
· The Institute for Science Education, coordinated by the Department of Biological Sciences, offers summer courses for elementary, middle, junior high and high school science teachers. Partners in Science and the Summer Science Transition Program present interdisciplinary explorations of science in Saturday morning workshops and summer residency programs for middle school students. Science faculty and students work with middle and secondary school teachers on topics to enhance pre-college science preparation and encourage students to pursue careers in science.
· The Polish Studies Center was established to foster within both the Polish-American and the American communities an awareness of Poland's culture, history and civilization. The center offers courses in Polish history, politics, culture and civilization, language and the Polish community in America. The Center's other resources include the Polish Heritage Book Collection, the Connecticut Polish American Archive, the Annual Fiedorczyk Lecture in Polish American Studies, the Milewski Polish Studies lecture, the Godlewski Evening of Polish Culture, educational materials for teachers, movies, exhibits, scholarship aid for Polish-American students and for students pursuing Polish Studies, and the Martin and Sophie Grzyb Prize for Excellence in Polish Studies.
· The Center for Multicultural Research and Education provides a variety of professional development programs and opportunities for K–12 and university faculty that support development of education that is multicultural.
· The Institute for Industrial and Engineering Technology provides the business and industrial communities with economic development services through five centers. The Technical Training Center assists companies in technical updating, ranging from quality assurance to engineering design and analysis. The Manufacturing Applications Center is designed to help small manufacturers make the transition to advanced technology in their manufacturing processes. The Center for Flexible Manufacturing Networks is designed to help link small manufacturers together. The Procurement and Technical Assistance Center assists small- and medium- sized companies in the bidding process for government procurement. The Human Resource Development Center assists business, government and not-for-profit agencies in educational and training programs for their workforce. Programs range from basic business skills to advanced computer training. The Institute also has a conference center and houses the New Britain Industrial Museum.

These programs are examples of the many connections between CCSU, its community and region that provide mutually beneficial relationships. As a public university, we continually seek innovative ways to work with our constituencies. We take seriously our responsibilities to our students and faculty, and the larger community.


Eastern Connecticut State University
ROLE & SCOPE STATEMENT

October 14, 1999
Overview

Eastern Connecticut State University's Role and Scope Statement flows from its Mission Statement, which was approved on November 5, 1998, by the Board of Trustees for the Connecticut State University System. The Mission Statement is as follows:

Organization

The Connecticut public higher education system is divided into three parts: the University of Connecticut, the Connecticut State University System, and the regional community-technical colleges. Eastern is one of the four teaching institutions that compose the Connecticut State University (CSU) System. Eastern distinguishes itself from the other three universities in the CSU System by its predominantly undergraduate, residential, liberal arts character. The CSU Board of Trustees administers the four universities through the CSU System Office and its head, the chancellor. Eastern's president reports to the chancellor. At Eastern, major administrative operations report to area vice presidents. The academic area is organized into three schools, the School of Arts and Sciences, the School of Continuing Education, and the School of Education and Professional Studies. Each school offers its own academic programs and is lead by a dean reporting to the academic vice president.

Historical Development

Eastern has undergone a series of transformations since its establishment in 1889 as the State's second teacher preparation institution. In 1937, Willimantic Normal School became Willimantic State Teachers College offering a four-year program that included two years of general education and two years of teacher preparation. The College became known for its implementation of the educational philosophy of John Dewey, which emphasized progressive education and active learning.
Between 1959 and 1969 the College evolved from a teacher preparation school to a multi-purpose college that offered a variety of programs and changed its name from Willimantic State College to Eastern Connecticut State College. During the 1970's, Eastern established new majors and expanded both its faculty and student population. Its mission grew to include emphasis upon the liberal arts and a broader concern with social responsibility.
In 1983, when the Connecticut State University system was created, Eastern became a university. Since 1983, the University has expanded its physical facilities, increased its total enrollment by approximately 25 percent, and added several new academic programs.
In the past ten years, Eastern has increased its full-time enrollment by 20 percent. It has added the following programs: an individualized major; undergraduate majors in accounting, social work, studio art, and sport and leisure management; several innovative minors; and graduate programs in accounting, organizational management, and teacher education. Student resources were strengthened and facilities were added and renovated. Cutting-edge technology in the form of state-of-the-art labs, teleconferencing, and instructional technologies has transformed the campus.
Eastern enrolls approximately 5,000 full-time and part-time students from every region of the state, 23 states, and 26 foreign countries. This multicultural student community thrives in Eastern's residential college atmosphere while encouraging academic talent in students with varied social, ethnic and educational backgrounds. Eastern is predominantly an undergraduate institution, with two thirds of the student population enrolled as full-time undergraduates. Eastern also serves a large percentage of non-traditional students of all ages, on a full-time or part-time basis, whose interests may include expanding careers, as well as changing or starting new careers. The educational needs of all students are met by courses taught at on-campus and off-campus sites during the evening and weekends, as well as during the summer session and January intersession. Eastern uses state-of-the-art technology to offer distance-education courses and improve access.
Eastern derives its funding from tuition and fees, State of Connecticut appropriations, grants, and gifts. During Fiscal Year 1999, state funding represented 37 percent of operating revenue. The Connecticut State University Board of Trustees has been committed to maintaining student access to ECSU. Historically, the share of operating revenue derived from tuition and fees has increased. Eastern will continue to support excellence by raising additional funds to supplement state support and contributions from students. Eastern is focused on becoming a competitive undergraduate institution. Despite downward pressures on enrollment from demographic changes in the population and increased competition for students, Eastern continued to experience solid enrollment growth. In 1998, Eastern adopted a new Mission Statement which identified it as Connecticut's public liberal arts university offering exemplary academic programs, a student–centered learning environment, and an enriching campus life. Building on this mission, Eastern is poised to become a distinctive public university in Connecticut.
Institutional Distinctiveness

Eastern Connecticut State University is the state's public liberal arts university. As a predominantly undergraduate institution, Eastern develops outstanding students who integrate learning with expertise in their chosen fields of study for both civic and career success in a highly technological and rapidly changing world. Additional distinctive features of the institution include the following:

· Individualized major
· Community service requirement for residential students
· Outstanding campus facilities
· A fully articulated first-year program
· Extensive opportunities for experiential education
· Integration of liberal arts in all programs
· State-of-the-art technology
· Supportive residential atmosphere
· University-wide intellectual and cultural events
· Multicultural, global perspective

These distinctive features facilitate and support liberal arts education.
Academic Excellence

Eastern is a community of learners and scholars dedicated to setting high expectations and achieving excellence. Quality of student learning is the overriding priority. To ensure quality, the institution builds on these strengths:

· high academic standards
· a strong liberal-arts orientation
· exemplary academic programs
· experiential learning opportunities
· quality support programs and services.

Eastern is committed to maintaining the highest academic standards. It attracts a well-educated faculty dedicated to excellence in teaching and productive scholarship and dedicated to the academic mission of the University. Eastern aims to attract and retain students of intellectual promise from various racial, socioeconomic, ethnic, and geographic backgrounds. Eastern supports excellence through its interdisciplinary University Honors Program, which challenges students to develop their thinking and research skills in a series of colloquia and directed research efforts. A first-year program enables students to make an effective transition to the university community. The program encourages academic excellence, creativity, student involvement and self-understanding and fosters a commitment to diversity and civility. Several academic honor societies recognize academic excellence.
A strong liberal-arts orientation pervades all undergraduate programs. The general education curriculum aims to help students gain an awareness of the various methods of inquiring and knowing; to enhance their abilities to research and to communicate; to learn ways to think critically, imaginatively, and analytically; to develop an understanding of diverse cultures and societies; to appreciate the sense in which the past illuminates the present; and to respond sensitively to human achievement and creativity. Eastern emphasizes strong writing and communication skills for all students. A unique Writing Across the Curriculum program stresses the attainment of writing proficiency in each student's chosen discipline. Additionally, general education courses in health and physical education teach students how to attain physical and mental wellness in order to facilitate life-long learning.
Eastern is committed to those programs in the arts and sciences and professional studies it can deliver at an exemplary level. Eastern has a commitment to a multicultural curriculum, state-of-the-art instructional technology to enhance teaching and learning on and off campus, and interdisciplinary and international studies. Eastern also values its historic and future role in teacher preparation.
The University is committed to strengthening existing and developing new innovative programs that respond to the changes in society as well as enhance the University's competitive position. Central to maintaining academic excellence is the assessment of student-learning outcomes in all academic programs. Academic excellence will be further enhanced by the creation of a new physical environment, including space for the sciences, early childhood education, fine arts, and other academic and student programs. New academic programs will continue to meet the highest standards of excellence, strengthen the University's mission, attain distinctiveness within the state and the region, and attract qualified students.
Graduate programs are offered in accounting, organizational management, and several fields of education. Eastern continues to develop new graduate degree, certification, and certificate programs that serve state-wide educational needs and are consonant with the academic mission of the University.
Eastern maintains a strong commitment to experiential learning. Academic programs offer practica, internships and field experiences, and other modes of experiential learning to help students blend practical experience with theoretical instruction. Eastern has made increasing use of other experiential learning modes such as community work experiences, cooperative education, service learning, peer tutoring and advising, and collaborative student-faculty research efforts. Eastern also encourages students to expand their educational outlook by participating in national exchange programs and international study. Interinstitutional arrangements allow students to take advantage of special courses and programs offered at other Connecticut public institutions.
A wide range of support programs and services, as well as extracurricular activities and cultural events, are designed to promote academic success and broaden and enrich the undergraduate experience for students.
Eastern provides a challenging and supportive living and learning environment that encourages students' active participation in residential life, in student organizations, in recreational and athletic programs, and in cultural and social events. To this end, it supports programs and co-curricular activities for the intellectual, social, cultural, physical and psychological development of its students. Students receive counseling on financial aid opportunities, career planning, and employment opportunities. The University provides opportunity for students with potential who need support to succeed. Academic support programs, including peer tutoring, academic intervention, and specialized instruction, promote student learning and success. In addition, health education programs and medical services promote student wellness.

Scholarship, Research And Creative Activity

Enhancing the quality of student learning and public service programs requires a substantial and enduring commitment to scholarship, research, and creative activity. Eastern's faculty members encourage students to engage in research and to produce their own creative work. Students collaborate with faculty in research and creative activities, often presenting their research at regional or national professional meetings. Scholarship and creative activity enable Eastern faculty to stay abreast of the latest developments in their fields and, just as importantly, enable them to model for students a commitment to life-long learning. The University supports faculty research through sabbaticals, reassigned time, research, and curriculum and professional development grants. It also facilitates faculty exchanges and collaborative work with faculty at other universities.
The importance of research and creative activity is reflected in the number of grants and fellowships awarded to Eastern's faculty. External funding for research and creative activity comes from both the public and private sectors. Eastern continues to aggressively pursue resources to support scholarship, research, and creative activity by faculty and students.

Public Service

Eastern Connecticut State University has a long tradition of meeting the educational, economic, cultural, recreational and social needs of the region and state. The University makes available to the community and region the time and expertise of faculty, staff and students, as well as use of its facilities. Grant-funded research benefits the region through employment opportunities and increased economic activity.
Eastern enriches the educational experience of state residents though the activities sponsored by its departments and specialized centers. Educational outreach programs are coordinated through the Planetarium, the Learning Center, the Radio and TV stations, the Center for Connecticut Studies, and the School of Continuing Education. Eastern hosts conferences on social issues of local and national interest, such as the environment, transportation, energy needs and educational equity for women and minorities.
Eastern's faculty and staff advise local and regional government agencies, professional organizations, public schools and the general public on a variety of subjects. Economic and business services are offered through the David T. Chase Free Enterprise Institute, the Connecticut Small Business Development Center and the Northeast Connecticut Economic Alliance. The University's commitment to public service is also exhibited by its students, who volunteer their time at various local and regional social service organizations.
Programs at the Akus Art Gallery, performances at Harry Hope Theater and Shafer Auditorium, athletic events, and other cultural programs contribute to affirming the well-being of the community and to celebrating the strengths of our diversity.
Future Directions
In the next five years, Eastern will meet a number of challenges to successfully fulfill its mission and purposes. The following are the key challenges Eastern has identified:

· Develop distinctive academic programs.
· Enhance excellence in programs and services while maintaining financial stability.
· Attract talented and diverse faculty, staff, and students.
· Secure adequate resources to support excellence in its programs and services.
· Acquire and maintain state-of-the-art technology for the teaching and learning process and for administration.
· Develop and implement effective planning and evaluation activities, including student-learning outcomes assessment, to identify new opportunities and directions and improve quality.
· Strengthen collaboration across the University.
· Forge partnreships with community, business, and other organizations to significantly enhance the quality of University programs, increase its resources, or enhance community and economic development.
· Implement the campus master plan to meet facilities needs.

Eastern aims to become a top regional university by focusing on academic excellence, examining its assumptions, and refining its planning processes and goals. Eastern will continue to enhance its strengths and transform its challenges into opportunities.




SOUTHERN CONNECTICUT STATE UNIVERSITY ROLE AND SCOPE STATEMENT

NOVEMBER 1999



OVERVIEW

Southern Connecticut State University began its institutional life as New Haven Normal School in 1893. Now one of the four universities of the Connecticut State University system Southern has developed into a comprehensive metropolitan university, an outstanding public institution with a dedication to teaching, research and service to students and the community. Historically serving the South-central region of the State, Southern stands poised to emerge as a center of educational excellence for the entire community of Connecticut. SCSU maintains its strength in teacher preparation, consistently graduating more teachers than any institution in Connecticut.

Southern Connecticut State University perceives itself as in the early stages of a full-blown institutional renaissance. A window of opportunity exists during which SCSU can grow into a major public institution statewide, yet with enormous presence in the entire middle and southern half of the State. The University appreciates the educational needs of the nearly 1.5 million people in the greater New Haven area and Fairfield County and wishes ultimately to expand to become the primary source of academic services for this entire population segment.

The University offers a spectrum of excellent baccalaureate and Master's level degree programs in the liberal arts and sciences. Its Bachelor and Master's degrees and 6th year certificate programs in education, information sciences, and an array of health and human services are among the most distinctive and distinguished in public higher education in the State. The University takes pride in preparing students with the intellectual skills, general information, and practical experiences to permit them to engage a changing society and to embark upon successful careers. Responsive to shifting economic, cultural and demographic conditions, SCSU adjusts its programs to meet the educational and economic demands of its neighborhood and of the State.

Southern students, full and pan time, number approximately 1 1,500. Of these nearly 5,500 are full time undergraduates, with some 2000+ part-time undergraduates. Over 700 full time graduate students attend SCSU, as do over 3000 part-time graduate students. The University is the largest graduate institution in CSU, Of undergraduates, some 33% live in campus housing. Many others reside in private housing near the University. A great many students commute and some 60 percent of SCSU students are female. Roughly 12 percent are minorities; 17 percent in the most recent entering classes. Traditional-age students (18-24) make up approximately 54 percent of the student body - significantly, non-traditional students (ages 25 to 60+) account for. Some 46 percent of SCSU students come from every one of Connecticut's 169 cities and towns, from neighboring states and many foreign nations. A large number of SCSU students are first generation college students. Almost all students are employed. It is anticipated that Southern's student population may reach as high as 15,000 in the next decade.

The University's curricular and service delivery options are constantly adjusted to meet the needs of the complex demographic considerations. These include both a traditional semester schedule and evening/weekend offerings, summer and inter-session courses. The University also offers some off-campus courses, with a growing emphasis on distance learning.

The University is committed both to academic, excellence and to access to educational opportunity. The University recruits and admits entering students in the top half of their graduating classes. Honors College students work collaboratively with faculty on independent study projects and pursue an intensive curriculum in addition to their majors. A new Writing Board assists faculty in issues related to writing across the curriculum.

For 50 students per year with deficiencies in academic preparation the Equal Opportunity Program provides intensive counseling and academic support services. An innovative orientation program and a novel First Year Experience program have recently been instituted to facilitate the transition to college, to provide accurate placements in English and mathematics, and to offer assistance and support.

As with all CSU institutions, SCSU is governed by a single Board of Trustees. The management of the University is the responsibility of the President, assisted by Vice Presidents for Academic Affairs, Finance and Administration, Student and University Affairs, and most recently Institutional Advancement. The Office of Academic Affairs contains seven academic schools, each administered by a Dean: Arts and Sciences; Business; Communication, Information and Library Science, Education, Extended Learning; Graduate Studies; Health and Human Services. There are 38 academic departments and approximately 400 full time faculty.

Institutional priorities at the University-wide level are driven by the SCSU mission and by appreciation of the value of focussed long range planning. Strategic planning is a continuing constant feature of institutional goal setting. Planning processes are open and shared. There is carefully orchestrated cooperation in the allocation and use of resources among the divisions of Academic Affairs, Student and University Affairs, Finance and Administration, Institutional Advancement, and the Office of the President. All planning reflects the institutional commitment to put the success of our students as the highest aspiration.

SCSU is characterized by a collaborative style of management, in which faculty and administrative staff participation in decision making flourishes. This can be noticed in the reliance on shared governance embodied in the University (Faculty) Senate, the Undergraduate Curriculum Forum and Graduate Council in so-called "Bottoms Up" budgeting procedures, and in the widespread faculty and staff participation in Southern's institutional assessment and regional accreditation processes. Large processes, such as institutional assessment, regional accreditation and strategic planning customarily involve more than half the faculty and staff as direct participants, with frequent additional opportunities for others to speak and be heard,

SCSU has embraced a Quality approach to continuous improvement. A Quality Council, under the sponsorship of the President, is composed of key members of the administration and faculty. Understanding the needs of Southern's various internal and external constituents, and chartering teams to address certain issues, the Quality Council is to provide a customer orientation for planning and for major improvements already achieved in financial and student services. With the same conceptual orientation in mind, new Quality Councils have been launched by the Vice President for Academic Affairs and by the Dean of the School of Education; others are planned.

A revitalized rededication to first principles in the University's mission, coupled with renewed attention to the institutional strategic plan offer a vision for this long-range objective. A stability of resources -- human, financial, physical, technological - that permits planning over time is also projected- The creative energy of a huge infusion of new faculty and administrators, deployed in critical areas, continues to inspire the conversion of SCSU from a very good state university into a public institution that can rank with any of comparable size and mission.

PROGRAMS AND INSTRUCTION

The primary academic function of all programs and instruction at Southern Connecticut State University is the transmission to learners of knowledge, culture, values and skills. Through the liberal education curriculum students learn to know about themselves as individuals within a dynamic community- They learn to reflect and act to the mutual benefit of themselves and others. They become aware of the processes of knowing and learning, understanding the interdependency of values and responsibilities, and appreciate the relationship between individual rights and social obligations. They gain the ability to analyze written and spoken ideas, to use computational tools, to integrate information to produce conclusions, to test the validity of concepts, and to use information and ideas to solve problems. The Liberal education curriculum is grouped into options offered to students from Communication Skills, The Humanities, Social Sciences, Natural Sciences, Mathematics, American Political Foundations, Foreign Languages, Physical Education/Recreation, and Health Education. Information management, human diversity, and environmental awareness are also integrated into these programs required of all students- All students must complete several special writing-intensive courses.

Southern offers a range of undergraduate majors that represent the continuum of disciplines- These include many in the fine and performing arts, mathematics, the humanities and history, the natural and physical sciences, and the social and behavioral sciences. The University is building a core of arts sciences programs that will match those of any comparable public institution in America in creativity and excellence. Baccalaureate degrees are also offered in pre-professional programs, including an array of programs in business, computer science, communication, education, exercise science, journalism, library information services, nursing, public health, and social work. Teacher preparation, including a new Early Childhood Education degree, continues as an institutional strength.

Many major programs stress an interdisciplinary approach to knowledge. Capstone intellectual experiences have been added to many majors. There has been a growing increase as well in supervised hands-on student experiences through internships or other practical or clinical training. The University's Liberal Studies major provides an individualized alternative for students with multiple interests.

Students entering the University with Academic deficits or narrow experiential bases are offered compensatory programs designed to those academic needs. Strong advisement and tutoring programs are backed up with mentoring activities, linked courses, and retention building support techniques. The Honors College, growing rapidly in student numbers and the sophistication of its programs is uniquely positioned to serve as a model for public universities. Honors College students are recruited vigorously from around the state, offered a dynamic program in which all courses are team taught, and supported through scholarship grants.

Southern perceives itself as the flagship of graduate education within the CSU system. Over 30 programs now offer graduate training, approximately 800 Master's degrees and 200 sixth year certificates are awarded annually. Historically a potent teacher preparation institution, SCSU continues to build its educational leadership program to provide a cohort of administrators to serve in urban and suburban communities. There is increasing focus, given events in today's school environment, in the Counseling and School Psychology program. The recently approved MBA Program features a cohort model, practical experience, and an interdisciplinary approach to learning. A proposed Global Center, designed to interconnect the various international business activities will establish SCSU as the place to study international business.

The University's programs in health and human services are already well recognized and respected. Programs in Communication Disorders, Marriage and Family Therapy, Public health, Nursing (100 % pass rate on Board scores) and Social Work could well be cited as national exemplars. All are national accredited. The Master of Library Science, now fully available to students on-line as well as through traditional delivery, remains the sole American Library Association-accredited program in Connecticut. The recently approved Master's degree in Women's Studies is the first in America and unique the New England.

Responding to current and anticipated needs of students and employers SCSU has embraced a variety of curricular delivery options. Southern faculty have developed a huge array courses and programs utilizing up-to date educational classroom technology. The Research Center for Computers in Society explores ethical issues in web-based education. Web-based and interactive television courses have also been produced, most articulately in Library Sciences, but also in Nursing, History, Statistics, Social Work and other fields- Some off campus courses are also offered bringing educational access to the consumer; Educational Leadership has indeed taken leadership in this activity. Classes in other institutions are also under consideration.

SCSU is moving toward a culture of student learning outcomes. Following directly from the University's mission the University has developed a comprehensive institutional assessment process, consisting of annual assessments, a program of cyclical self-studies, site visits by external examiners, and implementation plans based on assessment results. A number of academic programs are seriously considering exit competencies and other proficiency based learning dynamics.

SCHOLARSHIP, RESEARCH AND CREATIVE ACTIVITY

SCSU encourages faculty scholarship and research. At Southern the primary function of scholarship, research and creative activity is the invention of knowledge and the advance of culture, values and skills. In an institution principally devoted to teaching, the pursuit of knowledge brings a sense of wholeness to the life of the mind by connecting what faculty, as scholars, think about in their discipline with what, as instructors, they bring to the classroom. While pure scholarship abounds, much research is applied. Much is produced in collaboration with students. The participation of SCSU faculty at the periodic CSU Research Foundation conferences provides one measure of the scope and intensity of their scholarly and creative interests. So does the rash of Fulbright and National Endowment for the Humanities awards.

The University has recently enhanced the visibility of assistance to faculty through the Office of Faculty Development. That unit oversees the various grant competitions and professional travel programs offered through the collective bargaining agreement between the CSU Board of Trustees and the AALTP. It sponsors a Teaching Exchange through which faculty share teaching strategies and classroom methodology. It has created a Chairpersons Institute to train newly elected departmental chairpersons in various aspects of their responsibilities. The Office has established a mentor program that pairs newly appointed faculty with a veteran professor. It sponsors a summer program to instruct faculty in the use of technology in the classroom. A faculty based Research and Scholarship Advisory Committee also works to identify and assist faculty in developing research ideas; each year its sponsors a research conference at the University at which faculty share their research with one another.

The University's Office of Sponsored Research has similarly been enhanced. Through additional personnel including a full-time Director and enhanced database technology, this office assists faculty in preparing grant applications, identifies sources of funding for faculty scholarly and creative research projects, and generally aids in administration of grants. Recently moved into the Office of Institutional Advancement, the Office has access to support opportunities from private fund raising sources. The grant of $500,000 from the U.S. Department of Education by the newly developed Center for School Action Research is one indication of the success of SCSU faculty in attractive funding for scholarly endeavors.

Presidential initiatives at SCSU also provide funding for departmental and program innovations designated as "distinctive," and for systematic cyclical replacement of computer technology for each faculty member. Collaborative planning among faculty in the sciences and in the fine arts has produced long-range instrumentation/equipment acquisition programs to maintain cutting edge facilities dedicated to curricular currency and faculty-student research and performance.

SERVICE AS A METROPOLITAN INSTITUTION

Community service is integral to Southern's institutional soul. The University, historically and currently, lives as a good neighbor within the urban arms of New Haven, Hamden and West Haven, It responds to the intellectual, economic and cultural needs of the necklace of suburban towns that make up the regional environment- And the University functions as a generator of prepared personnel for the businesses, schools and public agencies of the entire State of Connecticut.

Through the recently created School of Extended Learning the University has broadened its programmatic outreach to part-time adult learners in all academic areas, providing affordable access to educational opportunities related to their professional and intellectual needs. In addition, its innovative marketing strategies focus on in-service training for business enterprises and public agencies, bringing them courses, certificate programs and professional development activities on-site. Summer Adventure, a day program for a diverse population of children 10- 1 5 years of age, combines exposure to ideas in the arts and sciences, and technology with recreation and games. The School works closely with the Community/Technical Colleges and with Charter Oak State College to coordinate and enhance programs and services to the community.

Southern's partnerships with the public school districts of the regional area remains preeminent. The mission of the School of Education includes a massive effort to bring faculty and student experience and expertise into the community. The development of Professional Development Schools, the success of the Hillhouse High School Project, the establishment and participation of the new Center for School Action Research, programs of literacy and health for homeless children; the New Haven Master's Cohort program; the Lisbon school district initiative all represent extensions of the University into local educational infrastructure.

SCSU also offers an array of health and wellness related services to the community. The Center for Communication Disorders served some 1,137 clients needing speech, hearing, language and other communication services- The Family Clinic's marriage and family therapeutic sessions, geared to serving low income families continue to increase in number- the court-mandated Supervised Visitation Program has also doubled. The Public Health department remains the states only accredited provider of continuing education services for Certified Health Education Specialists, Health fairs, public wellness projects, and the internship structure of the Master's Program in Urban Studies all indicate the range of community based activities in the allied health field.

The University is strongly committed to the economic improvement of New Haven. SCSU is a partner in the New Haven Inner City Business Strategy Initiative, a project launched by the Govemor's Council on Economic Competitiveness and Technology to guide the economic development and resource allocation pro in the city and its environs. The University participates in the NHICBSI's cluster on higher education, working collaboratively on issues of literacy, joint purchasing and hiring practices, and research. Similarly, the ACE-NET program provides technical and professional services and cling to small business enterprises. The Global Center, under development by the School of Business, promises additional research and services relating the local area to international business opportunities.

Culturally, Southern provides leadership for programs on campus to the community is most welcome. The Buley Library, the Lyman Center for the Performing Arts, the planetarium, the art galleries of Earl Hall, and the athletic facilities, for example, all offer their facilities and sponsor an array of events, There are promising plans for the extension of the fine arts studios to a downtown site in New Haven to which the public would be invited.

THE FUTURE

Southern Connecticut State University comprehends and appreciates the window of opportunity open for the next decade. The ultimate goal is to evolve into a public university equal in the achievement of student learning outcomes of any institution of comparable mission and size in the United States. This ambitious target puts students first. Institutional vision, planning priorities and resource allocation will focus direct attention on the development of each student as a whole individual. The University will enhance the environment in which each student can succeed and flourish.

As at present, planning will drive the enterprise. Strategic planning, supported by focussed academic planning along with the careful assignment of human and fiscal resources, will be outcomes based and coordinated with other environmental considerations. To be sure, the physical conditions of the University must contribute to the here of intellectual and social growth of students. The building program currently under way and planned for the next years will provide appropriate classroom technologies, laboratory spaces, areas for student social growth for library and information systems, and faculty office space.

Student numbers are projected to rise incrementally over the next decade as aggressive recruitment and enhanced retention programs have their long-term impact and as the economy of the state remains stable. Increases in student numbers are projected to occur both among non-traditional students and high school graduates. Any increases will be accompanied by academic and student support services, so that the quality of education moves to its intended next level.

SCSU must remain affordable, despite the projected continued decline of the portion of financial assistance provided by the State of Connecticut. The burgeoning fund-raising initiatives of the new Office of Institutional Advancement will over time be able to bring a stable financial picture to the University.

New Program Initiatives are also projected, particularly those of a multidisciplinary nature, with practical experiences and capstone projects for students. New undergraduate majors in Metropolitan Studies, Environmental Systems Management, Anthropology and Native American Studies and Judaic Studies are in the planning and development stages. Master's degrees in Computer Science, Communication and in Fine Arts are similarly in progress- Faculty are currently giving consideration to adding an Ed.D. to Southem's academic arsenal.

The University will continue to enhance its public service commitments through partnerships with other institutions of higher education, with public schools, government agencies and the business community. The faculty will continue to provide expertise and energy to build the area's economic, cultural and intellectual development.

WESTERN CONNECTICUT STATE UNIVERSITY
ROLE AND SCOPE STATEMENT

I. OVERVIEW
II. GENERAL INSTRUCTION
III. AREAS OF EMPHASIS

IV. DISTINGUISHING CHARACTERISTICS

V. AREAS OF CONTINUING DEVELOPMENT

Western is committed to enhancing student writing and thinking skills. A pilot program for first year students combines writing-intensive courses across disciplinary lines in "clusters." Students participate in all of the courses in one cluster, traveling together as a class of 20 or fewer students. Through writing and team teaching, students engage in content, develop their thinking and writing capacities, and experience themselves as part of an academic community.

VI. TEACHING AND LEARNING STRATEGIES

VII. RESEARCH AND PUBLIC SERVICE

APPENDIX B

CONNECTICUT STATE UNIVERSITY
COMMUNITY TECHICAL COLLEGES
JOINT STATEMENT ON
TRANSFER AND ARTICULATION

(Not available electronically)


APPENDIX C

TUITION AND FEES SCHEDULES FOR FY 2004-2005
TIER I AND TIER II
(Including OnlineCSU)

(Tuition and Fee Schedules may be accessed by clicking on the icon below.)





APPENDIX D

PRIORITIES FOR CAPITAL PROJECTS FY 2004-5/2009-10
BIENNIAL BUDGET REQUEST FY 2005-06/2006-07

(Schedules may be accessed by clicking on the icons below)








APPENDIX D1


EXHIBIT A ATTACHMENTS TO Connecticut Health and Educational Facilities Authority (CHEFA)
BOND ISSUES A, B, C, D


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APPENDIX E

PERSONNEL POLICIES FOR MANAGEMENT AND CONFIDENTIAL PROFESSIONAL PERSONNEL

(Not available)

APPENDIX F

BYLAWS OF THE BOARD OF TRUSTEES
FOR THE
CONNECTICUT STATE UNIVERSITY SYSTEM
REVISED November 6, 2003

ARTICLE I
THE BOARD OF TRUSTEES


SECTION 1 - AUTHORITY OF THE BOARD OF TRUSTEES

The Board of Trustees for the Connecticut State University system is responsible for the governance of the four universities under its jurisdiction: Central Connecticut State University in New Britain, Eastern Connecticut State University in Willimantic, Southern Connecticut State University in New Haven, and Western Connecticut State University in Danbury. The Board determines the general policy of the university system, reviews and approves institutional budget requests, sets tuition and fees, and appoints the Chancellor of the system and the university presidents. Specific powers and duties are prescribed in Section 10a-87 - 10a-101 of the Connecticut General Statutes See Appendix A - Excerpts from CT General Statutes and further delineated in policies adopted by the Board from time to time.

SECTION 2 - BOARD MEMBERSHIP

The Board of Trustees for the Connecticut State University system shall consist of fourteen members appointed by the Governor and four members elected by the students, one from each of the constituent universities in the Connecticut State University system in accordance with Section 10a-88 of the Connecticut General Statutes. The Board determines the manner in which the students are elected and sets the criteria for eligibility.

It is the duty of each trustee to attend all Board meetings, as well as meetings of committees to which they have been appointed.

SECTION 3 - CODE OF ETHICS

Members of the Board of Trustees shall serve for the public good and not for personal interest or gain. They shall comply with the provisions of the Code of Ethics for Public Officials set forth in Sections 1-79 - 1-90 of the Connecticut General Statutes. See Appendix A1 - Excerpts from CT General Statutes A trustee may not directly enter into a contract for fee or be employed by the Connecticut State University System. A Trustee shall not engage in any activity that violates the intent of this section and shall avoid any appearance of impropriety. Nothing in this section is intended to preclude student Trustees from participating in approved student employment opportunities as outlined in Board of Trustees policies.
ARTICLE II
ORGANIZATION OF THE BOARD


SECTION 1 - MEETINGS OF THE BOARD OF TRUSTEES

A. REGULAR MEETINGS

Regular meetings of the Board shall be held in accordance with a schedule established and approved yearly by the Board. Said schedule shall include a minimum of eight meetings during the calendar year including one meeting at each of the four universities during the course of the academic year.

B. SPECIAL MEETINGS

Special meetings shall be at the call of the Chair or whenever requested by nine or more members of the Board. Notice of a special meeting shall be done in accordance with section 1-21 See Appendix B - Highlights of CT Freedom of Information Act of the Connecticut General Statutes and specify the time and place of the meeting, and the business to be transacted. No other business shall be considered at such special meetings.

C. QUORUM

A majority of the current membership of the Board shall constitute a quorum. Meetings may be conducted in the absence of a quorum provided that all actions taken be confirmed at a subsequent meeting where a quorum is present.

D. PARLIAMENTARY RULES

General parliamentary rules as set forth in Robert's Rules of Order (latest revised edition) shall govern the conduct of the meetings of the Board.

E. ORDER OF BUSINESS

The general order of business, except as modified for special purposes, will be:

1. Call to order2. Consideration of the minutes of the last meeting and their approval.3. Reports From Chancellor and Presidents on Focused Planning Implementation4. Chancellor's Consent Items5. Reports of Standing Committees 6. Reports Of Special Committees7. Report of the Chair8. Report of the Chancellor9. Reports of Representatives to Other Bodies10. New business11. Adjournment

F. CHANCELLOR'S CONSENT ITEMS

Resolutions and other proposed actions of a routine nature, as determined by the chair of a Standing Committee or the Chancellor, shall be adopted on motion without discussion provided such items have been provided to Board members for review prior to the date of the meeting. At any time prior to the motion for adoption, a member may request removal of an item in which case the item shall be so removed and assigned by the Chair of the Board to a place on the regular agenda.

G. EXECUTIVE SESSION

The Board may hold an Executive Session upon affirmative vote by the majority of members present. The purpose for the Executive Session shall be stated prior to the vote and be in accordance with applicable law See Appendix B - Highlights of CT Freedom of Information Act. Only members of the Board shall be present at an Executive Session and other persons invited to attend for part or all of the session. No vote shall be taken in Executive Session.

H. PUBLIC ACCESS TO THE BOARD

Groups and individuals who seek access to the Board in order to present their views on existing Board policy or potential Board actions must present their request in writing to the Chair of the Board or to the Chancellor of the Connecticut State University System. The Chair of the Board or the Chancellor shall direct access, as appropriate to the circumstances, to a subcommittee of the Board or to the Chancellor.


SECTION 2 - OFFICERS OF THE BOARD

A. The officers of the Board shall be the Chair, Vice-Chair, and Secretary.

B. The Chair shall be the person designated by the Governor pursuant to Section 4-9a of the Connecticut General Statutes.

C. Officers, except the Chair, shall be elected by majority vote of the Board at the organizational meeting of the Board held in July of the odd-numbered years.

D. Terms of office shall be for two years. In the event any officer shall be unable to complete the term, a new officer shall be elected to fill the unexpired term. This section shall not apply to the Chair.


SECTION 3 - ELECTION OF OFFICERS

A. REGULAR ELECTION

At the regular June meeting in the odd-numbered years, the Chair shall appoint a Nominating Committee consisting of three members of the Board. The Committee shall mail its recommendations to each member of the Board not less than 10 days prior to the July organizational meeting.

B. SPECIAL ELECTION

In the event any officer shall be unable to complete the term and an election is required, a three-member Nominating Committee shall be appointed by the Chair to nominate the successor. The recommendation of the Committee shall be mailed to each member of the Board not less than 10 days prior to the next regular meeting at which time the election shall be held.

SECTION 4 - DUTIES OF THE OFFICERS

A. CHAIR
The Chair shall preside in accordance with the general principles stated in Robert's Rules of Order, shall appoint members to committees established by the Board, and shall serve as ex-officio member of all committees except the Nominating Committee. The Chair shall have the same right to vote and participate in discussion as any other member.

B. VICE CHAIR
In the absence of the Chair, the Vice Chair shall preside and shall perform all the duties of the Chair.

C. SECRETARY
The Secretary shall be responsible for the minutes and records of the proceedings of the Board and their custodianship, which responsibilities may be delegated to the Board's staff. The Secretary shall sign the minutes of the meeting upon approval by the Board. In the absence of the Secretary, any other Officer shall sign the approved minutes.

D. CHAIR PRO TEM

In the absence of the Chair and Vice Chair, the Secretary shall call the meeting to order and a Chair Pro Tem shall be elected at the meeting to perform the duties of the Chair.


ARTICLE III
COMMITTEES AND REPRESENTATIVES OF THE BOARD

SECTION 1 - EXECUTIVE COMMITTEE

The Executive Committee shall consist of the Chair of the Board, officers of the Board, the Standing Committee Chairs, and at the discretion of the Board Chair, a Member-at-Large may be appointed by the Chair of the Board.

The Executive Committee may transact business on behalf of the Board during the interim between regular meetings of the Board, and any actions taken shall be confirmed by the full Board at the next regular session meeting.

SECTION 2 - STANDING COMMITTEES

Standing Committees of the Board shall be the Academic Affairs Committee, Development Committee, Finance and Administration Committee, and Student Life Committee, and such additional committees as may be authorized by the Board from time to time for purposes of efficient operation.

SECTION 3 - COMMITTEE MEMBERSHIP

A. The Chair of the Board shall appoint the Chair of each Standing Committee for a two-year term.

B. There shall be two classifications of members of the Standing Committees. The first shall be regular members appointed by the Chair of the Board for a two-year term. The second shall be alternate members and shall include all members of the Board who are not regular members.

C. To provide a working quorum for a committee meeting, the Chair or acting Chair of a committee may appoint any alternate member to act in the absence of a regular committee member.

SECTION 4 - DELEGATION OF RESPONSIBILITY

A. Upon specific authorization by vote of the Board, a committee may take action for the Board subject to later ratification.

B. The Chair of a Standing Committee may appoint, from time to time, any regular member of the committee acting Chair when the Chair is unable to be present for a committee meeting.

SECTION 5 - SCHEDULE OF MEETINGS

Regular meetings of all Standing Committees shall be in accordance with a schedule approved annually by the Board. The Chair of a Standing Committee may call a special meeting of the committee as necessary to conduct the business of that committee.

SECTION 6 - JOINT COMMITTEE MEETINGS

A joint meeting of two or more committees may be called if agreed to by Chairs of the respective committees. Such meeting must be noticed as a joint committee meeting prior to convening. Voting on business before the joint committee shall be permitted by members of all committees in attendance.

SECTION 7 - SPECIAL COMMITTEES

The Chair of the Board may appoint committees from time to time to treat any special subject or problems.

SECTION 8 - COMMITTEE QUORUM

Fifty percent or a majority of the members of a committee shall constitute a quorum, or for a joint committee meeting, a majority of the members of the committees involved.

SECTION 9 - ADVISORY COMMITTEES AND COUNCILS

A. The Board recognizes the Student Advisory Board as defined in the "Constitution of the Student Advisory Board" as approved by the Board of Trustees.

B. The Board of Trustees may establish other advisory groups and the Chair of the Board may appoint or approve individuals to serve on such groups.

SECTION 10 - BOARD REPRESENTATIVES TO OTHER COMMITTEES, BOARDS
OR OTHER ORGANIZATIONS

The Chair of the Board of Trustees shall appoint a member or members to represent the Board on other committees, boards or organizations, where required by statute.
ARTICLE IV
PRESIDENTIAL/CHANCELLOR SEARCH COMMITTEE
UNIVERSITY ADVISORY COMMITTEE

SECTION 1 – APPOINTING AUTHORITY

Connecticut General Statutes 10a-89(a) authorize the Board of Trustees to appoint the chief executive officer (President) of the universities under its jurisdiction and the executive secretary (Chancellor) of the CSU System.

Upon a recommendation by the CSU Chancellor (for presidential appointments) and the Trustees' Search Committee, the Board of Trustees shall decide by a majority vote whether to offer the position to the candidate recommended.

SECTION 2 – PURPOSE OF THE COMMITTEES

A. University/Systemwide Advisory Committee

B. Trustees' Search Committee

SECTION 3 – MEMBERSHIP OF THE COMMITTEES

A. University Advisory Committee
B. Trustees' Search Committee
SECTION 4 - ADMINISTRATION OF THE SEARCH

A. The Trustees' Search Committee shall establish and provide guidelines for the search. The search shall proceed according to the Affirmative Action Policy of the Board of Trustees and the university.

B. The Chancellor of the CSU System is responsible for the administration of the search for a president, including the keeping of the official records of the Trustees' Search Committee. At the direction of the Trustees' Search Committee, the Chancellor may engage and supervise the services of a search firm. The Chancellor shall have, in conjunction with the search firm, the sole and exclusive responsibility for contacting candidates for consideration.

When the search is for the system chancellor, the Chairman may designate a senior staff member of the CSU System Office to be the person responsible for the administration of the search if deemed appropriate.

C. All members of the Trustees' Search Committee and the University/Systemwide Advisory Committee shall have access to resumes and such other information as is available for those candidates determined to be under serious consideration for appointment.

D. Complete confidentiality of all proceedings shall be maintained throughout the search. The names of all candidates under consideration and any other information and/or material related to the search process shall be held in strict confidence by all persons having access to such information. Breach of confidentiality can result in grave injustice to the candidates and serious harm to the reputation of the CSU System and the university.


ARTICLE V
MAINTENANCE OF BYLAWS


SECTION 1 - AMENDING THE BYLAWS

The Bylaws may be amended by:

A. The introduction of a proposed amendment at the time of a regularly scheduled meeting, and

B. An affirmative vote of two-thirds of the members of the Board at the time of the next regularly scheduled meeting.

Appendix A - Connecticut General Statutues 10a-87-10a-101


Appendix A1 - Guide to Code of Ethics for Public Officials and State Employees

Appendix B - Highlight of the Freedom of Information Act



APPENDIX G

CONNECTICUT STATE UNIVERSITY SYSTEM
INFORMATION TECHNOLOGY STRATEGIC PLAN


Executive Summary


Introduction

This plan is the result of work completed by four different groups and the assistance of one consulting firm (CIO WorldWide). Group work has been done by the CIO Council, the Council of Presidents, the IT planning task force and the Trustee ad hoc committee on IT. In general all have recognized some or all of the themes listed below and all focus areas have been discussed in at least two settings. The effort by the CIO Council was the most in-depth and included an environmental scan, a trend analysis, and a list of the current top ten IT initiatives.

The general themes behind the creation of the final CSU System Information Technology Strategic Plan included:
· Take advantage of synergies, opportunities for shared services, cooperation, collaboration, and cost savings afforded by the fact that we are one system
· Create Technology priorities to lessen the stress on our resources
· Create savings opportunities which will allow for investment in key projects
· Investments must position the system for the next generation of products
· Routinely redo the planning process

The key question to the IT strategic planning process is: "Can we craft a solution that provides flexibility to meet individual University missions while lowering the total cost of ownership and preparing us for the future?"

This plan provides an outline of an affirmative answer to the themes and question. The basic distribution of responsibilities is:


The plan identifies the IT mission and vision and outlines the roles of the University and the System Office IT units. In general the mission is to provide high quality, customer oriented services in a cost effectivecost-effective manner which supports achieving the academic and administrative missions and goals of the universities and the CSU System.

The strategic goals focus on areas that will allow for the proposed new Council on Information Technology to concentrate on efforts that are felt to be of the highest priority for the University system.Strategic Goals

I. Enhance Faculty-Student Teaching and Learning

Each University will determine its priorities in introducing new academic technology initiatives. Moreover, there should be strong local support of academic information technology at each University, based on the view that student access and ease of use will continue to be overriding goals. The System Office can work with the universities to achieve this goal by seeking synergies, the opportunity for shared services, and cost savings, without adding non-productive steps and processes.

II. Enhance the Security of Information Technology

As part of good business practice, the CSU system must address security. Many issues associated with privacy must be addressed as well as issues of business resumption planning.

III. Improve Network Infrastructure, Architecture and Management

The CSU system currently runs a robust and successful network infrastructure. It took an early step in the direction of merging voice, data, and video. This has led to both technology opportunities and cost savings. With the technology improvement of wireless, increased speeds of wired, and greater consolidation of network services, it is critical that the CSU System review and adjust its infrastructure, architecture, and management approach.

IV. Enhance the Use of Banner and Ensure that Banner Interfaces both Logically and Physically with Other Applications and Projects

The CSU system took bold steps to move into an ERP (Enterprise Resource Planning) system environment when it moved to SCT's Banner product. This strategic goal aims to insure that the system optimizes Banner's functionality. It also is a request to have the current ERP architecture reviewed and adjusted to best position us for the future at the most competitive cost.


V. Retain and Train Staff

Like most entities that depend on technology, staff is the most critical resource. The CSU recognizes that technical staff who understand the university needs and history can contribute both functionally and technically. This is critical to the success of the CSU System; therefore the retention and development of staff is an important strategic goal.

VI. Plan for Future Cost-Effective Implementation of Leading Edge Information Technology

As new technologies are developed and become available, there is a need to plan collaboratively to identify them, assess their value for the CSU System, determine whether or not to procure them, and if procured, how they will be integrated into the existing infrastructure in a cost-effective and non-disruptive manner. Thus, key to the CSU System is an ongoing commitment to planning along with implementation of pilot program strategies. This activity calls for leadership, oversight, and accountability. It also demands more commitment to process and analysis prior to technology implementation.

VII. Enhance Help Desk Services

It is recognized that through the use of technology both student and faculty are moving into non-traditional transfer of knowledge. Because the "any place, any time" paradigm is becoming a reality there is pressure on "quality any time help". It is not reasonable to look to expand Help Desk capabilities to three shifts on each university. But clearly more needs to be available. This strategic goal seeks solutions for this growing need.

VIII. Achieve Efficiencies and Cost Savings

Develop a collaborative effort to achieve efficiencies and cost savings as regular business practice. This will require greater focus on project management, total cost of ownership (TCO) models, return on investment (ROI) approaches, and creation of clear processes for setting priorities. At the same time this strategic goal looks to establish purchasing approaches which allow the CSU System to take advantage of economies of scale. It also looks to insure the CSU System is aware of and can monitor IT purchases.

IX. Create a Council on Information Technology

As a first step to improve coordination, a Council parallel to other System Councils will be formed to provide advice and counsel to the Chancellor and System CIO concerning information technology.as outlined in the Personnel Policies for Management and Confidential Professional Personnel.


The CSU System Information Technology Strategic Plan:
Finding Unity in Diversity

INTRODUCTION

This document is the "CSU System Information Technology Strategic Plan." The CSU System is an entity composed of four universities (Central, Eastern, Southern and Western Connecticut State Universities), under the stewardship and policy direction of a Board of Trustees. As provided by statute, the Board of Trustees has appointed certain staff members (a System Office) to assist it. For clarification, throughout this document the terms "CSU System," "CSU Systemwide," "Systemwide," and "System" all refer to the CSU System.

The roles of the System Office and the Universities, with regard to information technology (IT) have not been well-defined. This creates an unproductive tension and adversely affects programs. Areas in which the system office can provide value-added services must be identified. Universities must be given the ability to support their individual missions. The system must find a unity in its diversity.

The best way to find unity in the midst of the diversity that characterizes the unique missions of the Universities is to take advantage of the fact that the CSU System, under the policy direction of a single Board of Trustees, is a systemic entity that can take advantage of "synergies, opportunities for shared services, and cost savings."

There is both need and opportunity to take advantage of these guiding principles. Consistent with national trends, and based on available data, information technology costs appear to have risen rapidly at the Universities since 1995, in part related to the implementation of an integrated administrative data system (Banner) and in part related to the increasingly pervasive use of information technology in teaching and learning. More expenses loom on the horizon as the needs of information technology users grow. Other trends include: limited staff resources, inadequate user support for labs, and lack of funds for academic initiatives.

To achieve the strategic goals and objectives specified in the University strategic plans – particularly to enhance faculty-student teaching and learning – major additional investment in hardware, software, and personnel will likely be required. This may be difficult to achieve without leveraging the synergies and opportunities for economies of scale available through the CSU System, acting in a unified manner as an entity. The CSU System can add value by taking advantage of the cooperation and collaboration that characterizes a system in which the parts work together smoothly (without adding steps that slow down processes and the achievement of business goals), realizing cost savings above and beyond those obtainable if each of the parts worked separately. Moreover, any investment that is made must position the System for the next generation of products, and beyond.

For products that are already in use at all of the Universities, there are opportunities available to investigate usage, generate Systemwide enhancements and/or programs, investigate cost efficiencies and/or provide needed redundancy.


For products contemplated for use in the future, such as Campus Pipeline and WebCT (where separate purchases indicate a belief by the Universities that these products will best serve their academic needs), the opportunity is available through the System to determine if an approach to implementation that involves collaboration and common action is more cost-effective and beneficial in the long run than an approach that involves independent action by individual Universities – and if so, to carry out that course. The question is, "Can we craft a solution that provides flexibility to meet individual University missions while lowering the total cost of ownership and preparing us for the future?"

An example under the new paradigm:

The need to find ways to reduce costs is not confined to the CSU System. A story in a recent issue of the Chronicle of Higher Education emphasized that "tight finances are forcing colleges to rethink spending, particularly in areas like technology that take up increasingly large shares of budgets." Some approaches that have been used include "work(ing) with other colleges to sign joint licenses for software," "join(ing) purchasing pools for hardware and other IT expenses," and "us(ing) 'life cycle' planning to centralize desktop purchases." (Chronicle, October 4, 2002, pp. 39-43)

The following pages set out the detail of the Connecticut State University Information Technology Strategic Plan. Funding will be required to implement many of the processes and procedures that support the implementation of the Strategic Plan.

The Connecticut State University Information Technology Strategic Plan


Mission

The mission of the information technology units, at the System Office and at the Universities, is to provide high-quality, state-of-the-art, cost-effective information technology systems, services, computing facilities, and network infrastructure to support the Universities and the Connecticut State University System in achieving their academic and administrative missions and goals.

Vision

The CSU System's vision for information technology is:

· the Universities and the System Office will work cooperatively and consultatively with each other to create a high-technology environment which will meet the System's long-term strategy for information technology
· students and faculty will have available access to high-quality networks
· students and faculty will have available access to a baseline set of hardware and software tools
· the System will invest regularly, systematically and cost-effectively in the resources necessary to continually position itself for the long-term future
· all stakeholders will be able to share information in a secure and collaborative manner
· students and faculty will have access to extended learning opportunities through OnlineCSU and on-line support for on-ground courses
· the System Office and the Universities will work cooperatively to identify and develop solutions for common information technology needs that are beyond the scope of an individual university
· the System Office and the Universities will work cooperatively to seek, examine and seize opportunities to achieve economies of scale and other goals where the size and diversity of the CSU System can be used to common advantage
· the System Office and the Universities will work cooperatively to seek, examine and take advantage of opportunities for common information architecture concerning platforms, networks, applications and data that will be of benefit to the System

Roles

The role of each University and its IT unit is to :

· provide high quality end user support (balancing cost, quality and service)
· provide hands-on high quality support of the LAN and its users
· meet the needs of students, faculty and academic programs, as required by accreditation standards
· meet the requirements of directly supporting local clients: faculty, students and administrative staff
· be a change agent in evaluating, introducing and supporting the IT systems and processes utilized in the teaching and learning process of faculty and students
· develop staff to a high level of technical and interpersonal skills
· tailor its resources and staff to support the unique mission, strategic plan and featured programs of the university
· through user feedback, determine levels of user satisfaction, and improve to desired level

The role of the System Office and its IT unit, under the direction of the Chancellor and the Board of Trustees (as is the case in the functional areas of Finance, Academic Affairs, and Administration), is to:

· recommend to the Trustees, for their action, CSU System policies concerning information technology, with the advice and assistance of the Universities
· facilitate and assist the achievement of University goals, objectives and activities
· coordinate the cost-effective achievement of System strategic goals and objectives
· working together with the Universities, respond to user needs, as defined by needs assessments conducted at the Universities
· facilitate collaboration among the Universities and their IT units
· develop, recommend to the Trustees, and then facilitate the Board's exercise, through the System Office, of a formal oversight and accountability function for information technology throughout the CSU System
· plan for the future, with the advice and assistance of the Universities, so as to maximize the possibility that the long-term impact of a decision or action is the most cost-effective and positive
· operate to accomplish those CSU System strategic objectives that require system wide action or management to achieve
· provide supervision and management of the integrated WAN-LAN network, working together with the Universities
· coordinate the implementation of activities necessary to accomplish those CSU System strategic objectives that do not require system wide action or management to achieve
· seek funding for initiatives
· achieve economies of scale through purchase and distribution of standard hardware and software
· provide, either through insourcing or outsourcing, help-desk support after normal working hours.


Strategic Goals

I. Enhance Faculty-Student Teaching and Learning

The top priority collaborative activity is the implementation of Faculty-Student Teaching and Learning Initiatives. Each University has a different academic history, direction and organizational relationship between faculty and students. Accordingly, it makes sense that each University will determine what its priorities will be in introducing new academic technology initiatives. Moreover, there should be strong local support of academic information technology at each University, based on the view that student access and ease of use will continue to be overriding goals.

Accordingly, the highest priority of the CSU System Information Technology Strategic Plan is to enhance faculty-student teaching and learning at each University, as the University determines. Overall, the System Office and the Universities can work together to achieve this priority by seeking synergies, the opportunity for shared services, and cost savings, without adding non-productive steps and processes.

Systemwide Strategic Objectives

· seek and secure funding for the various technology products that support teaching and learning initiatives at the universities.
· identify and review current software and hardware technology standards, and where appropriate, establish new technology standards
· develop a process to encourage more opportunities for collaboration and identification and incorporation of best practices
· determine the single established standard product in each software category to be made available through web access to every desktop or as part of the baseline toolkit on every desktop throughout the CSU System
· facilitate University deployment and support (at established service levels) of these standard products
· facilitate University deployment and support (at established service levels) of specialized software and hardware where appropriate and feasible to meet special academic needs
· facilitate additional creative opportunities for faculty by providing additional requested software products with the explicit provision that the cost and risk of implementing and supporting these products will be borne by the relevant academic departments, or when available, a fund for the exploration of new technology, authorized by the Board of Trustees in the System Office IT budget
· to the extent feasible, facilitate the deployment of standard hardware (including workstations and desktops) throughout the System to minimize hardware and software incompatibilities
· to the extent feasible, develop and implement a procedure for removal and disposal of outdated hardware and software throughout the System
· create a virtual trainer pool, to augment and leverage the skill resources of all the universities in the entire system in order to develop and maintain necessary skill sets and skill levels, and reduce training costs
II. Enhance the Security of Information Technology

Systemwide security of information technology is critical. Security includes, but is not limited to, such matters as password security, firewalls, protection of sensitive information, and prevention of physical theft.

Systemwide Strategic Objectives

· review all aspects of security (business, disaster recovery, managerial, operational, physical, and technical) Systemwide and provide specific recommendations for Systemwide implementation, including a plan for ongoing assessment
· facilitate the development of shared solutions and a protocol for access to the WAN
· purchase standard firewalls and virus protection throughout the System
· implement a standard response to security recommendations by the auditors



III. Improve Network Infrastructure, Architecture and Management

Assess, document, review and improve the current network infrastructure and architecture. For any desktop or workstation to function properly, there are many interconnected hardware devices and software programs that must function well, including "all components 'end to end' (i.e., PC originator to PC receiver). Additionally, adequate bandwidth to satisfy user needs is a requirement for the network, now and for the future.

Systemwide Strategic Objectives

· participate with the Commission on Educational Technology and the state's Department of Information Technology to implement the Connecticut Educational Network, which will provide cost-effective and reliable bandwidth to the Universities and to all schools and libraries throughout the state
· subject to guidance as to best practices by a nationally recognized consultant, integrate the overall CSU network end-to-end, including the WAN and LANs, with management by System Office information technology staff, working together with the Universities, with particular focus on
· reducing the complexity of the network and minimizing traffic delays caused by different services/features (both hardware and software)
· enhancing the efficacy of troubleshooting and reducing the costs of troubleshooting
· holding bandwidth requirements to the minimum through the use of common traffic monitoring and traffic shaping
· subject to guidance as to best practices by a nationally recognized consultant, utilize network management applications on the integrated network for remote implementation of desktop applications installations, patches, upgrades, software metering of licenses, remote control, inventory & asset management
· develop protocols to minimize risk to the network for testing new and proposed hardware and software for quality and compatibility to ensure interoperability, especially in those instances in which the hardware and/or software is proposed to be substituted for a similar item in the installed base
· optimize the Systemwide integrated network to minimize duplication and replication of hardware and personnel, taking into account the need at each University for local support
· optimize the Systemwide integrated network to provide for redundancy (taking into account the need at each University for local support) to avoid potential single points of failure and maximize business resumption


IV. Enhance the Use of Banner and Ensure that Banner Interfaces both Logically and Physically with Other Applications and ProjectsEnhance the CSU System's investment in Banner by utilizing more of its functionality, because it will provide service advantages to students and faculty.

Systemwide Strategic Objectives

· leverage the expertise in a niche area possessed by each university's IT staff in using a particular function of Banner to produce various appropriate pilots or templates that can be used Systemwide
· develop a virtual pool of University and System Office IT applications developers and database administrators to augment and leverage support of Banner
· develop and implement a plan using internal and external resources (including a best practices approach) to review the current Banner architecture and make necessary changes to reduce stress to the network, reduce risk, and achieve a balance between service and cost-effectiveness
· work with functional areas to identify and create opportunities within those areas to improve service and achieve cost savings, through business process re-engineering



V. Retain and Train Staff

Review and improve methods for staff retention and training, so that the overall organization will be improved. Staff development (an informal process now) is an ongoing concern among the Universities but needs to be formalized systemwide. This concern was emphasized in a recent Gartner Group newsletter (SPA-17-3704, August 2002): among IT managers' main concerns, "technology issues ranked lower than the human-resources-related concerns of staffing and training. 43% of survey respondents named skill availability as their main concern. 42% percent of survey respondents pointed to . . . training their application development staff in new technologies."

Systemwide Strategic Objectives

· review IT positions at each university and in System Office IT (possibly by contracting with a consultant). The review would involve:
· evaluating the skill sets, training needs, and staff development necessary at each location if other strategic initiatives noted here are undertaken and achieved
· developing an industry-recognized methodology and an ongoing process for evaluating skill sets and the appropriate allocation of these resources if the other strategic initiatives are undertaken and achieved, so that staff resources can be better utilized
· developing (in conjunction with the Council on Employee Relations (CER)) strategies to provide career paths for IT staff
· recommending the creation of opportunities for IT staff to apply their skill sets to academic initiatives
· recommending revisions, if any, to existing compensation structure where significant changes in skill sets are identified and where changes in the environment since the last review of IT positions in 1999 are evident
· maintaining a common salary structure throughout the System,

VI. Plan for Future Cost-effective Implementation of Leading Edge Information Technology

As new technologies are developed and become available, there is a need to plan collaboratively to identify them, assess their value for the CSU System, determine whether or not to procure them, and if procured, how they will be integrated into the existing infrastructure in a cost-effective and non-disruptive manner.

Systemwide Strategic Objectives

· identify protocols to improve the distribution of applications to desktops
· develop a formal oversight and accountability function, through the System Office IT unit, with input from the Universities, for information technology throughout the CSU System
·
· develop a CSU System Enterprise Web Strategy, focusing particularly on portals, course software, and other information resources, as well as an appropriate architecture to support these and other applications
· develop and employ "total cost of ownership," "return on investment," risk analysis and other contemporary methodologies for evaluating alternatives prior to making commitments to embark on a new direction in information technology or to purchase and implement critical products
· develop a collaborative process for investigation of new and emerging technologies, development of RFPs, and evaluation of vendors
· continue to assess the possibility of cost savings through the use of shared service agreements with vendors as an alternative to in-house services
· develop a protocol to ensure that new IT products are compatible with the integrated network and with the IT infrastructure generally
· pilot new products, before deciding whether to standardize across the System
· encourage pilots and exploration of new technology that could have a benefit for the System through a fund established in the System Office IT budget authorized by the Board of Trustees

VII. Enhance Help Desk ServicesThis goal provides for the enhancement of all help desk services.

Systemwide Strategic Objectives

· enhance local support at each University to provide "hands-on" Help Desk services during regular work hours
· evaluate current Systemwide Help Desk services to determine the type and length of services needed
· after normal work hours and on weekends, provide shared Help Desk services (either insourced or outsourced, depending on which is most cost-effective) for all information technology, using standard help-desk software



VIII. Achieve Efficiencies and Cost Savings

Stakeholders all agree that there needs to be a collaborative effort to achieve efficiencies and cost savings in information technology, not merely in the current fiscal climate, but as regular business practice in all economic times.

Systemwide Strategic Objectives

· Develop policies and processes that will help weave activities that will lead to efficiencies and cost savings into the daily lives of all stakeholders
· Train the System Office information technology staff to the highest levels of project management
· Develop and implement a more formal project development model to be undertaken by the System Office IT unit that includes
· project planning
· RFQ/RFP processes and development
· proposal evaluation processes using contemporary methodologies such as
· "total cost of ownership"
· "return on investment"
· "business necessity"
· negotiation and contract development
· to take advantage of economies of scale, purchase all software licenses and hardware through state contract, a higher-education purchasing consortium, a Systemwide negotiation or a Systemwide competitive process, as appropriate,
· establish and implement protocols for sharing information about desired purchases and actual purchase prices
· establish and implement protocols for reporting all IT purchases
· purchase all IT hardware, software, and consulting services, that are required by statute to be competitively bid (currently in excess of $10,000), through centralized purchasing at the System Office, unless otherwise authorized by the Chancellor
· Examine other organizations' processes and methodologies for procurement and incorporate best practices across the CSU System
· continue to assess the possibility of cost savings through the use of shared service agreements with vendors as an alternative to in-house services


IX. Create a Council on Information Technology

It is critical that the advice and counsel of the universities concerning the direction and implementation of information technology be secured.

· Create a Council on Information Technology, comprised of university CIOs, parallel to the other advisory councils established by the Board's personnel policies, to provide advice and counsel